RULES & REGS
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the New Castle Correctional Facility and Heritage Trail Facility.
 
All allowable items are included in the shopping pages based on the approval of the New Castle Correctional Facility and Heritage Trail Facility.  Inmates are not permitted to purchase packages for themselves or for other inmates.  If you have any questions about ordering, please contact our customer service department by e-mailing us at INcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations:
    
 
Indiana TV Program
 
 
PROGRAM INFORMATION: TV’s and Musical Keyboard’s are approved for offenders housed in Annex units M and O only.
 
OFFENDERS: Orders may be placed directly with Union Supply Direct where institutional policy allows. Offenders may place orders for themselves ONLY if they are housed in Annex units M and O. Union Supply Direct order forms are located in the shift office of your institution. Please complete and submit to your PMOD clerk for processing. They will verify your payment and deduct from your trust fund. The PMOD clerk will then mail the order form to Union Supply Direct for processing. Package privileges are subject to change without notice.
 
FAMILY & FRIENDS: Family & Friends can place orders online, by phone, by fax or mail. No orders will be processed once the ordering period has ended.
 
PRODUCT: We do our best to have all items in stock and available for purchase. In the event that your requested items are unavailable we will issue a refund to the sender.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, debit card, prepaid card, facility check, personal check (must have billing info imprinted), cashier’s check, money order (must be domestic, printed in the U.S.) and ACE Cash payments. Make Checks/Money Orders payable to Union Supply Direct. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases with Union Supply Direct.
 
SHIPPING: All shipped orders will be charged $5.95 (non-refundable). Orders cancelled due to ineligibility will not be charged.
   
New Castle Correctional Facility will not handle calls or questions concerning these packages.
 
CLEAR TUNES TELEVISION WARRANTY SERVICE PROCEDURES: Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 9018, Rancho Dominquez, CA 90224-9018. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (where applicable, 181–365 days from original date of purchase): To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058. The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. There is no repair or replacement service available after 365 days from the date of original purchase. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
KEYBOARD WARRANTY INFORMATION
Musical keyboards are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase and send your product directly to the manufacturer for warranty service.