RULES & REGS
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the New Castle Correctional Facility and Heritage Trail Facility.
 
All allowable items are included in the shopping pages based on the approval of the New Castle Correctional Facility and Heritage Trail Facility.  Inmates are not permitted to purchase packages for themselves or for other inmates.  If you have any questions about ordering, please contact our customer service department by e-mailing us at INcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations:
  
Summer Package Program
 
ORDERING LIMITS AND RESTRICTIONS:  The items in this catalog have been approved by New Castle Correctional Facility and Heritage Trail Facility. Orders cannot exceed a maximum dollar value of $200. Multiple packages can be ordered for each inmate, in which the combined total cannot exceed the $200 maximum dollar value. Per facility requirement, an Alcohol Free Hand Sanitizer is required to be purchased with each order. The alcohol free hand sanitizer will be automatically added to your order.
 
ORDERING PERIOD:  Orders accepted Wednesday, April 3 - Friday, May 3, 2019. All orders must be received by Union Supply Direct by Friday, May 3, 2019. Orders received after this date will not be processed.
 
PRODUCT:  Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the by New Castle Correctional Facility and Heritage Trail Facility to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request. 
 
PAYMENT METHOD:  Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order.
 
REFUNDS AND CANCELLATIONS:  If your order is not paid in full before Friday, May 3, 2019, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $6.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid.
 
SHIPPING: All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
 
DELIVERY:  Per facility requirement, all packages will be shipped shortly following the order taking period.
  
RETURNS: The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of package receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your package immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored.
 
 
  
 
Indiana TV Program
 
 
PROGRAM INFORMATION: TV’s and Musical Keyboard’s are approved for offenders housed in Annex units M and O only.
 
OFFENDERS: Orders may be placed directly with Union Supply Direct where institutional policy allows. Offenders may place orders for themselves ONLY if they are housed in Annex units M and O. Union Supply Direct order forms are located in the shift office of your institution. Please complete and submit to your PMOD clerk for processing. They will verify your payment and deduct from your trust fund. The PMOD clerk will then mail the order form to Union Supply Direct for processing. Package privileges are subject to change without notice.
 
FAMILY & FRIENDS: Family & Friends can place orders online, by phone, by fax or mail. No orders will be processed once the ordering period has ended.
 
PRODUCT: We do our best to have all items in stock and available for purchase. In the event that your requested items are unavailable we will issue a refund to the sender.
 
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, debit card, prepaid card, facility check, personal check (must have billing info imprinted), cashier’s check, money order (must be domestic, printed in the U.S.) and ACE Cash payments. Make Checks/Money Orders payable to Union Supply Direct. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases with Union Supply Direct.
 
SHIPPING: All shipped orders will be charged $5.95 (non-refundable). Orders cancelled due to ineligibility will not be charged.
   
New Castle Correctional Facility will not handle calls or questions concerning these packages.
 
CLEAR TUNES TELEVISION WARRANTY SERVICE PROCEDURES: Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at 866-404-8989 or by mail to PO Box 9018, Rancho Dominquez, CA 90224-9018. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (where applicable, 181–365 days from original date of purchase): To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058. The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. There is no repair or replacement service available after 365 days from the date of original purchase. SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.
 
KEYBOARD WARRANTY INFORMATION
Musical keyboards are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase and send your product directly to the manufacturer for warranty service.