Q: How do I place an order?
A: You can place your order directly from this website
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To begin, you must enter the Indiana Inmate Identification Number
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Select the facility where the inmate resides
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Make product selections and then go to checkout
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We also accept orders via phone, fax and mail
Q: Do you offer dress out / parole packages?
A: Union Supply Direct will no longer be servicing Dress Out Package Programs. If you have placed a Dress Out order with us recently and the package was not been shipped, your order has been cancelled. If paid with a credit card, the authorization on your card has been dropped and you will not be charged for your order. For questions regarding your Dress Out Package order, please contact us at INcustomerservice@unionsupplydirect.com.
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Indiana Department of Corrections so you can shop with the assurance that everything we make available has been pre-approved.
Q: What if items in my order are out of stock?
A: In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
Q: What if something in the order is broken or defective?
A: In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
Q: Why are some of my favorite brands not available ?
A: We carry a broad selection of products that meet the stringent guidelines of the Indiana Department of Corrections. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
Q: What happens if the package is refused at the correctional facility?
A: Should the package(s) be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you. Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order. Shipping is not refundable.
Q: Will I receive confirmation that the package was shipped?
A: If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.
Q: How can I tell if my package has delivered to the facility?
A: You can find this information by emailing us at INcustomerservice@unionsupplydirect.com and we will reply to you via e-mail within 24 hours.
Q: Is there a toll-free number available to call?
A: Yes, you can contact customer service toll-free at (877)765-7012.
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